Refund & Cancellation Policy
Last updated: 2 October 2026 · aigovernance.study · Terms of Use · Privacy Policy
1. Paddle is our merchant of record
Every purchase on the website is sold and processed by Paddle as the merchant of record. Paddle's own Refund Policy and Buyer Terms govern your transaction. This page explains how we apply that policy for AI Governance Study. Nothing here reduces any right you have under Paddle's policy or under law, and where they differ, the higher level of protection always applies.
2. Passes never auto-renew; the weekly plan cancels in one tap
The weekly plan renews every week until you cancel it in Account → Weekly plan. Cancelling stops all future charges; the week you have already paid for runs to its end and is not refunded. There is no notice period and no cancellation fee.
3. Try before you buy
All of Domain I — its study topics, practice questions and flashcards — is free with an account, and so is the diagnostic exam (35 questions across all four domains). That's roughly a quarter of the course plus a read on where you stand, there precisely so you can judge the depth, style and difficulty of the material before paying anything.
4. Immediate access and your right of withdrawal
An access pass is digital content supplied immediately. If you are in the UK, the EU/EEA, or another region with a statutory "cooling-off" period, you would normally have up to 14 days to withdraw from an online purchase. Because access is granted straight away, at checkout you expressly consent to access beginning immediately and acknowledge that you therefore lose the right to withdraw once access has begun — under the UK Consumer Contracts Regulations 2013 and equivalent EU rules. This is the same basis set out in Paddle's Refund Policy for digital content that has started to be supplied, and it is the standard way online courses and study materials are sold.
5. When a refund will be issued
Beyond your statutory rights, refund requests are considered case by case. Contact support@aigovernance.study from the email on your account within 14 days of purchase. A refund will normally be issued where:
- you were charged in error, or made a duplicate or accidental purchase;
- a material technical or content defect stopped you accessing or using what you paid for;
- you were charged other than as described at checkout.
6. Refund abuse
As set out in Paddle's Refund Policy, refunds may be declined where there is evidence of fraud, refund abuse, or other manipulative behaviour. Working through the paid content after expressly consenting to immediate access, and then asking for the money back, falls into that category — the free tier and the free diagnostic exam exist precisely so you can evaluate the material before you buy. We also reserve the right to decline a refund where we see extreme usage activity in the account.
7. Faulty content — your statutory rights
Nothing in this policy reduces your statutory rights. In the UK, digital content must be as described, fit for purpose and of satisfactory quality (Consumer Rights Act 2015); if it isn't, you are entitled to the remedies the law provides, including repair, replacement or a price reduction or refund where applicable. Equivalent protections apply for EU consumers under local law. Where local consumer-protection laws give you additional or non-waivable rights, those rights apply in full.
8. How refunds are processed
- Because Paddle is the merchant of record, approved refunds are issued through Paddle back to your original payment method.
- Once approved, funds typically arrive within 5–10 business days depending on your bank.
- A refunded pass ends immediately — access returns to the free tier when the refund is issued.
9. Who we are
The service is operated by Study AI Ltd, registered in England and Wales (company number 17348590). Questions about this policy: support@aigovernance.study.