Delete your account
Last updated: 14 October 2026 · aigovernance.study · Privacy Policy · Terms of Use
You can delete your AI Governance Study account yourself, at any time, from inside the app. You do not need to contact us and you do not need to give a reason.
How to delete your account
- Open the app at aigovernance.study/app — in your browser, or the installed app on your phone.
- Sign in, if you are not already.
- Go to Account.
- Under Manage, choose Delete account.
- Confirm, then type DELETE when prompted.
If you only want to clear your progress
What is deleted, and what is kept
| Data | What happens |
|---|---|
| Your sign-in (email address and password credentials) | Deleted immediately |
| Study progress — topics read, question history, flashcard state, bookmarks, mock exam results, streaks | Deleted immediately |
| Your access pass, weekly plan or Google Play subscription | Access ends immediately. A weekly plan is cancelled at Paddle so no further payment is taken; any remaining paid time is lost and is not refunded. A Google Play subscription is not cancelled by deleting your account — cancel it in Google Play yourself, or Google keeps charging you |
| Data stored on your own device | Cleared when you delete the account from that device. If you used other devices, clearing the browser's site data (or uninstalling the app) removes it there |
| Purchase and payment records | Kept, but anonymised — see below |
Why purchase records are kept
If you have ever bought a pass or paid for the weekly plan, we must keep a record of that transaction to meet UK tax and accounting obligations — typically for six years. When you delete your account, the link between those records and you is removed: what remains is the transaction itself, no longer connected to your identity or your email address.
This is the legal obligation basis described in our Privacy Policy. Your right to erasure under UK GDPR does not extend to records a business is legally required to retain, but it does cover the personal link — which is exactly what we remove.
Payment card details are never held by us in any case. Website purchases are processed by Paddle as merchant of record and Android app purchases by Google Play; card data goes to them, never to us.
Refunds
Deleting your account is not a refund request and does not trigger one. If you believe you are owed a refund, read the Refund Policy and email us before deleting your account — once it is gone we can no longer see your purchase history to help you.
If you cannot access the app
If you have lost access to your account and cannot sign in to delete it yourself, email support@aigovernance.study from the address on the account and we will delete it for you. We respond within one month, and usually far sooner.
Who we are
The service is operated by Study AI Ltd, registered in England and Wales (company number 17348590). Questions about this page: support@aigovernance.study.